Contact
Talk to a person
Shugo handles something that matters — your money. Here's every way to reach a real person.
General helpsupport@shugo.onlineAnything about your account, billing, or something not working. We reply the same or next business day.
Security reportssecurity@shugo.onlineFound a vulnerability? Tell us here and we will not come after you for reporting it.
Who is responsible for Shugo
Shugo is operated by Lit Technologies LLC.
Registered address
2125 Biscayne BlvdMiami, FL 33137What to expect when you write
- A human answer the same or next business day, in plain language.
- We will never ask for your recovery code, your passkey, or your bank password. Anyone claiming to be Shugo and asking for those is not us.
- We cannot read your bills, so we cannot look up what a specific bill says to help you troubleshoot. We will work from what you describe instead.